FAQ

1. How long does shipping take, and how are items shipped?

• Processing: We typically process orders within 1-3 business days.

• Shipping: Hooks ship via standard parcel carriers in 5-10 business days. Shoe cabinets and entrance tables ship via ground freight in 7-15 business days.

• Freight Delivery: For larger items, the carrier may contact you to schedule a delivery appointment. Delivery is typically to your curb or doorstep.

2. What are the shipping costs?
Shipping costs are calculated at checkout based on your location and the item size/weight.

• Hooks: Standard shipping rates apply; free shipping may be available over a certain order value.

• Shoe Cabinets & Tables: These have separate shipping charges due to their size and weight. Costs will be displayed before you complete your purchase.

3. Do you offer assembly or installation?
We do not offer assembly or installation services. All furniture requires customer assembly. Wall hooks require customer installation using appropriate hardware for your wall type (e.g., drywall anchor, stud finder).

4. What are the dimensions and capacity of the shoe cabinet?
Exact dimensions (Height x Width x Depth in inches) and the estimated number of shoe pairs it can hold are listed in each product description. Please measure your space before ordering.

5. What materials are your products made of?

• Shoe Cabinets & Entrance Tables: Commonly made from engineered wood (MDF, particleboard) with laminate or wood veneer finishes, solid wood, or metal.

• Hooks: Made from metal (iron, brass, stainless steel), wood, or plastic.
  Specific material details are provided in each product description.

6. Do the shoe cabinets require assembly?
Yes, all shoe cabinets and most entrance tables require customer assembly. All necessary hardware and instructions are included. Estimated assembly time is often noted in the product details.

7. What tools do I need to install the wall hooks?
Installation typically requires a drill, appropriate drill bit, screwdriver, level, and wall anchors/screws (which may or may not be included—check the product description). You are responsible for ensuring your wall can support the weight and choosing the correct hardware for your wall type (drywall, plaster, stud).

8. How do I clean and maintain the furniture?
For laminate or wood veneer surfaces, use a soft, damp cloth. Avoid abrasive cleaners or excessive moisture. For specific care instructions, please refer to the manual included with your product.

9. What payment methods do you accept?
We accept all major credit/debit cards (Visa, Mastercard, American Express, Discover), PayPal, and other secure digital payment methods.